Upwork Virtual Assistant Skills Upwork Test Answers of 2016

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Question:* Which of the following is NOT a social media platform where users can post their own tips and reviews?

Answer: • Yelp

Question:* ____________________ has had many plugins created for popular website platforms like Wordpress and Joomla, apps for smart phones and tablets, and tools for use with software programs like Excel.

Answer: • StatCounter

Question:* What is "social media optimization"?

Answer: • Creating short content which is easily indexed

Question:* A(n)________________ policy covers monetary damage that a client may suffer if they receive faulty services and protects the service provider in the event that they are sued.

Answer: • professional liability

Question:* Which black hat SEO technique is characterized by a method to deceive search engines, by detecting the search engine bot and "feeding" it with a different HTML code than the HTML actually served to users?

Answer: • Cloaking

Question:* Creating a work schedule will help you to _________________________.

Answer: • all of the above

Question:* What is meant by "micro-blogging"?

Answer: • Blogs with limited individual posts, limited by character count typically

Question:* ____________________ is the use of shared resources, information and software over the Internet rather than locally on a computer or other device.

Answer: • Cloud computing

Question:* Work invoices should ______________________.

Answer: • be sent out in a timely manner

Question:* Virtual Assistants must protect all confidential information that they obtain while working with clients due to ___________________.

Answer: • Business ethics

Question:* Search engines do not index some common words (such as "or", "and", "when", and "in") within the webpage. What are these common words called?

Answer: • Stop words

Question:* _________________ provides basic information including a list of the services you intend to provide and their prices.

Answer: • Marketing plan

Question:* What is a "vlog"?

Answer: • Video Blog

Question:* _________________ programs are advanced text editing applications that support additional formatting features to allow for more sophisticated documents.

Answer: • Word processing

Question:* _______________ is a good place for virtual assistants to advertise their services.

Answer: • websites

Question:* A _______________ is a business set up by law to act as a single person.

Answer: • sole proprietorship

Question:* The business image for an organization that caters to entertainers should be _________________________.

Answer: • business-like and professional

Question:* Social media platforms can be used for __________________________.

Answer: • all of the above

Question:* Writing down a list of daily tasks in the order they need to be accomplished is a(n)_______________________.

Answer: • ordered list

Question:* ________________ are the values that people use to decide whether a particular action or behavior is considered appropriate and acceptable.

Answer: • Ethics

Question:* Which of the following is a characteristic of social media communications?

Answer: • all of the above

Question:* Cloaking is a controversial SEO technique. What does it involve?

Answer: • Increasing the keyword density on the web pages

Question:* When making lists, it is best to ___________________.

Answer: • make a list for each project

Question:* _________________ is a virtual assistant's primary tool for reaching and communicating with their clients.

Answer: • Email

Question:* The _____________ of a website is very important.

Answer: • all of the above

Question:* Measuring the strengths, opportunities, weaknesses and threats of an organization is known as ____________________.

Answer: • SWOT analysis

Question:* __________________ is used to send and receive funds from around the world.

Answer: • PayPal

Question:* _________________ is an online classified ad website where individuals and businesses can post ads for free, or for a low fee in some categories and areas.

Answer: • Craigslist

Question:* A _______________ is a set of one or more keys that when pressed trigger a specific software or operating system action.

Answer: • keyboard shortcut

Question:* ___________________ is developing web content in such a way that you will increase your search engine ranking, making it easier for visitors to find you.

Answer: • Search engine optimization

Question:* Which of the following activities could be looked down upon by Google as per their quality guidelines?

Answer: • Intentionally adding keywords to the TITLE tags and ALT attributes

Question:* Which of the following business structures is most common for home based businesses?

Answer: • sole proprietorship

Question:* Which of the following is a great way for virtual assistants to meet and network with their peers?

Answer: • Virtual assistant conferences

Question:* Which of the following is useful for managing both Facebook posts and Twitter feeds?

Answer: • HootSuite

Question:* An organization should use _________________ for their bookkeeping system.

Answer: • any of the above

Question:* A(n)___________________ is a legal contract that defines the confidential information and knowledge that the parties wish to share with one another, but also want to be restricted from any other third parties outside the contract.

Answer: • independent contractor agreement

Question:* All of the following are social bookmarking sites except ____________________.

Answer: • Digg

Question:* VoIP services cannot be used for ______________________.

Answer: • sending faxes

Question:* A package of information about a business that is given to new clients is called a _______________________.

Answer: • intro package

Question:* Which of the following is a designation given by the state of residence rather than a federal tax entity?

Answer: • sole proprietorship

Question:* Why is it important to have a company blog hosted on the company web domain versus a third party blogging site?

Answer: • Search engine rankings will include hits on the blog as part of the overall website hits

Question:* Basic skills that are required to be successful as a Virtual Assistant include __________________.

Answer: • good communication skills

Question:* Which of the following can help to earn more from current customers?

Answer: • providing additional services

Question:* When working for a client it is best to have a(n)__________________.

Answer: • written contract

Question:* Delays in social media communications are due to __________________.

Answer: • Internet access

Question:* Google displays up to _____ characters of a webpage's Title Tag.

Answer: • 66

Question:* Which of the following is NOT an instant messaging application?

Answer: • Windows Live Messenger

Question:* What traditional marketing technique is YouTube closest to?

Answer: • Television advertising

Question:* Which of the following allows users to connect to and monitor up to five social profiles with a free acount?

Answer: • HootSuite

Question:* Press ___________ to paste contents of clipboard.

Answer: • Ctrl + V

Question:* _________________ programs are used to create newsletters and other image based documents.

Answer: • Graphics

Question:* ________________ is a free online document creation and storage service that allows you to create and share your work with others online.

Answer: • Google Docs

Question:* _________ are the collective values of a company that are used to evaluate whether the behavior of members of the organization are considered appropriate and acceptable.

Answer: • Ethics

Question:* Which of these is a benefit of having an organized work flow?

Answer: • all of the above

Question:* Press ___________ to search and replace in a word document.

Answer: • Ctrl + H

Question:* A(n)___________________ serves as the main point of contact for the company by answering phone calls, taking messages, scheduling appointments and making travel arrangements.

Answer: • virtual receptionist

Question:* Which of the following statements about Google's technical and quality guidelines is true?

Answer: • Avoid using robots.txt to prevent crawling of search results pages or other auto-generated pages, even if they don't add much value for users coming from search engines

Question:* Which of the following allows a user to access their computer or a clients computer via the Internet?

Answer: • remote desktop sharing

Question:* What does updates to Facebook status resemble most closely?

Answer: • Posts on Twitter

Question:* What is Keyword Density?

Answer: • The number of times the keyword is used / (DIVIDED BY) the total word count on the page

Question:* It makes sense to charge lower fees for ________________.

Answer: • simple jobs

Question:* A(n)_________________ is a short summary used to describe a product, service or business that can be delivered within the short span of time.

Answer: • elevator pitch

Question:* _________________ provides instant messaging services.

Answer: • Skype

Question:* ___________________ computing is the use of shared resources, information and software over the Internet rather than locally on a computer or other device.

Answer: • Cloud

Question:* Prices for your services should be ___________________.

Answer: • dependent on your experience

Question:* VAs typically calculate approximately _________ of their non-billable time to cover business duties like paperwork and marketing.

Answer: • 5%

Question:* What is meant by the concept of "viral" in social media?

Answer: • Social media which is spread to viewers by the consumer, growing in popularity

Question:* ____________________ can free up quite a bit of time that you can turn into billable hours for clients.

Answer: • all of the above

Question:* ________________________ is a mobile or remote work-environment equipped with telecommunication links and basic office furniture, but without a fixed office space.

Answer: • Virtual office

Question:* Fraud, breach of fiduciary duty, misrepresentation and unethical acts such as using a client's confidential information to compete against them are known as ___________.

Answer: • unfair practices

Question:* Which of the following uses videos as the presentation medium?

Answer: • Vlogs

Question:* What is Anchor Text?

Answer: • It is the visible text that is hyper linked to another page

Question:* An effective communicator should never ___________________.

Answer: • blame others for errors

Question:* 10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people choose one particular link. That link then has a __________ click through rate.

Answer: • 30 percent

Question:* A good way to combat procrastination is to prioritize a daily task list on the basis of ________________________.

Answer: • ordered list

Question:* Virtual assistants should always ______________________.

Answer: • all of the above

Question:* __________________ programs are computer applications that create pages with multiple cells in a grid of rows and columns to resemble worksheets.

Answer: • Spreadsheet

Question:* Which of the following gives you common law protection against others in your state using the same name?

Answer: • all of the above